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This Refund Policy explains how refunds are handled for flight bookings made through our website (“we”, “us”, “our”). By booking a flight through our platform, you agree to the terms outlined below.

1. General Refund Terms

We are an independent flight search and booking platform and not an airline.

All refunds are subject to the fare rules, cancellation policies, and refund eligibility criteria set by the respective airline.

Our website does not control the refund amount, approval, or timeline.

These are fully determined by the airline.

2. Refund Eligibility

Refunds depend on the type of ticket purchased:

a) Refundable Tickets

You may be eligible for a refund after deducting:

Airline cancellation charges

Service/processing fees

Fare difference, if applicable

b) Non-Refundable Tickets

You may be eligible only for:

Taxes (if allowed by the airline)

Partial refund in special cases (subject to airline rules)

Waivers offered during medical or emergency situations (airline-dependent)

c) Special Fare Tickets

Discounted and promotional fares may have:

Strict cancellation rules

Zero refund

Airline-specific deductions

3. Refund Timelines

Refund timelines vary based on the airline, payment method, and fare rules.

Standard airline refund timeline:

Domestic flights: 7–21 business days

International flights: 14–30 business days

Refunds to credit/debit cards may take an additional 3–7 working days for the bank to process.

Refunds via UPI or net banking generally take 3–10 days after airline approval.

Note: Some airlines may take longer during peak seasons, system downtimes, or global disruptions.

4. Our Processing Timeline

Once we receive the refund from the airline or partner system, we process it to your original payment method within:

3–5 business days for domestic refunds

5–7 business days for international refunds

We will notify you by email/SMS once the refund is processed.

5. Cancellation Process

To request cancellation, you may:

Option 1 – Cancel through our website

Visit “Manage Booking”

Enter your booking details

Submit a cancellation request

Option 2 – Contact support

Email us at [Insert Email Address]

Call us at [Insert Phone Number]

Important Note:

Cancellation is not guaranteed until confirmed by us AND the airline.

Airline rules will apply even if the passenger requests cancellation due to mistake or change of plan.

6. No-Show Policy

If you fail to board the flight without cancelling before the airline’s deadline:

Most airlines treat the booking as a no-show

Refunds are usually not permitted

Taxes may be refunded (subject to airline approval)

7. Partial Refunds & Schedule Changes

a) Airline-Initiated Changes

If the airline cancels, reschedules, or delays the flight significantly:

You may be eligible for a full refund or free rescheduling

Refunds follow the airline’s compensation policy

b) Partially Used Tickets

Refunds for partially travelled journeys depend strictly on airline rules.

8. Service & Convenience Fees

Our service fees, convenience fees, platform charges, and payment gateway fees are:

Non-refundable, even if the airline approves a refund

Deducted from the final refund amount

These fees cover administrative, technology, and processing costs.

9. Chargebacks & Disputes

If you raise a chargeback with your bank:

It may delay the refund process

We may require proof of cancellation or communication

Banks may take 45–180 days to resolve disputes

We recommend contacting our support first to avoid unnecessary delays.

10. Exceptional Cases

Refunds may take longer under circumstances such as:

Airline bankruptcy or operational shutdown

High traffic seasons

Natural disasters or strikes

Technical issues in airline systems

Government-imposed travel bans

In such cases, we will assist you, but final decisions lie with the airline.

11. Contact Us

For refund-related questions or support:

📧 customer@nextcheapflight.com
📞 +1-857-323-0235

Our team will help you track your refund status.